Last updated: August 22, 2026
Fann Journey (“we,” “us,” and “our”) respects your privacy. This policy explains how we collect, use, share, and protect personal information when you visit fannjourney.com, contact us, or submit a tour booking request.
Information we collect
We collect information you choose to provide, including your name, email address, phone number, inquiry subject and message. When you submit a booking request, we also collect the traveller names, selected tour and departure details, passenger categories, and booking reference needed to arrange and manage the trip.
We automatically receive limited technical information when you use the site, such as pages viewed, device and browser information, approximate location inferred from your IP address, and interactions with site links and forms. This information is collected through cookies and similar technologies, including Google Analytics.
How we use information
We use personal information to respond to enquiries, process and administer tour booking requests, communicate about bookings and trip arrangements, improve the website and our services, measure website performance, and protect the site from misuse.
How we share information
We share information only where needed to provide our services or operate the website. For example, booking and contact details are sent to our team by email and secure messaging notifications so that we can respond and coordinate trips. Website usage data is processed by Google Analytics. We may also disclose information when required by law or to protect our rights, guests, or others.
We do not sell your personal information.
Cookies and analytics
We use a language-preference cookie and a session cookie to remember settings and support website functionality. Google Analytics uses cookies and similar technologies to help us understand how visitors use the site. You can control or delete cookies through your browser settings; disabling cookies may affect some site features.
Data retention and security
We keep personal information for as long as reasonably necessary for the purposes described in this policy, including trip administration, customer support, record-keeping, and legal obligations. We use reasonable administrative and technical safeguards to protect the information we hold. No internet transmission or storage system is completely secure, however.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding.
Children’s privacy
Our website is not directed to children under 16, and we do not knowingly collect personal information from children through the website without appropriate consent.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
For privacy questions or requests, email info@fannjourney.com or contact us through our contact page.